Amazon Coin purchase problems

I had/am having the same problem. Each time Amazon has said the problem is resolved I have the same issue. I’m retrieving my account now for the 3rd time. #struggletosave

When I first started using Amazon, I downloaded the Amazon appstore to my phone and it worked good for the first couple of smaller orders that I purchased because I was just testing it out. Everything is good the updates do lag a bit but everything is the same. I go to purchase 10,000 coins and it wont allow me to over and over. I then called Amazon directly and they were first telling me that it was fraud so it automatically locked my account. I asked to speak with a manager to let them know that it is not fraud and ask them what I did wrong. They told me that it’s something the system does to prevent fraud, so they unlock my account and tell me to wait 24 hours before making another purchase. 2 days later go to purchase another 10,000 coins same exact thing happens. This happened 2 more times and I told them I was done with them. They connect me to a different manager and she actually starts asking me to try out different things to troubleshoot the problem. We tried everything on her checklist and nothing worked I could not make a purchase. Then she asks me if I’m trying to make the purchase from my phone or a computer. I told her my phone and she said there is your problem…go to a computer and try to make the same purchase…Sure enough it worked the first time and every time that I have purchased coins after. This was my experience with this topic and Hope it helps somebody.